Privacy Policy

Last Updated: December 13, 2025

Your privacy is important to Mick’s Poop Pickup. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect information when you use our services, website, or customer portal.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, mailing address, email address, phone number (mobile and/or landline)
  • Payment information (e.g., credit/debit card info, bank account data) — stored securely or via third-party payment processors.
  • Service-related data: property address, scheduling details, service history, preferences (e.g., deodorizing requests), customer portal usage, service notes.
  • Opt-in / consent data for communications (e.g., your agreement to receive SMS/text messages).

2. How We Use Your Information

We use personal data to:

  • Provide and manage the pet-waste removal and related services.
  • Process payments and send invoices or receipts.
  • Communicate with you about scheduling, service updates, and customer support (phone, email, SMS/text).
  • Provide access to and manage your customer portal (service history, payment records, account settings).
  • Send optional promotional or informational messages — but only if you’ve explicitly opted in.
  • Improve our services, internal business operations, and customer experience.

3. SMS / Messaging Data & A2P 10DLC Compliance

  • We will only send SMS/text messages if you have provided your phone number and opted in.
  • We will not share or sell your mobile number or opt-in consent data to third parties or affiliates for marketing / promotional purposes.
  • We may share data with third-party service providers (e.g. payment processors, customer-portal providers) strictly for service delivery, under confidentiality obligations.

4. Data Security

  • We use industry-standard security measures (encryption, secure payment processing, restricted access) to protect your data.
  • Only authorized personnel or subcontractors involved in service delivery will have access to your data, and only as necessary.

5. Your Rights and Control Over Data

You may, at any time:

  • Request access to the personal data we hold about you.
  • Ask us to correct, update, or delete your personal data (subject to retention for legal/payment obligations).
  • Withdraw your consent for marketing or non-essential communications (e.g. SMS/text promotions), though service-related messages may still be sent.

6. Cookies & Tracking

  • Our website may use cookies or similar technologies to improve your browsing experience.
  • You can disable cookies in your browser settings.

7. Third-Party Links

  • Our website may contain links to third-party websites.
  • We are not responsible for the content or privacy practices of those external sites.

8. Policy Changes

We reserve the right to update this Privacy Policy. We will inform you of significant changes (e.g., via email or notice on our website). Your continued use of services after changes implies acceptance of the updated Policy.

9. Contact Information

If you have questions about this Privacy Policy or wish to request changes to your data, contact us at: